Last Updated: 1 October 2025
At Neuherbakind, we value your trust and strive to provide you with the best quality herbal and organic personal care products. Since our products are daily-use and personal care items, we follow a strict no-return and no-refund policy.
When Exchange is Applicable
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If you receive a damaged or defective product, we will provide an exchange for the same product only.
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To claim an exchange, you must provide a clear unboxing video showing the damage at the time of opening the package.
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Without proper video proof, we will not be able to process your request.
Important Notes
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Exchanges are valid only for damaged/defective items.
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Products cannot be exchanged for a different product or variant.
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Refunds are not available under any circumstances.
Need Help?
For support regarding exchanges, please contact us at:
📧 help@neuherbakind.com